Terms and conditions
Walks can only commence and be confirmed once the Walkies With Simon initial meet and greet has taken place and dog walking questionnaire has been completed. Failure to supply correct information may result in services being withdrawn.
The owner is responsible, and will ensure, that their dogs must have up to date flea, worm and tick treatments. Owners are also responsible for ensuring that all vaccinations and boosters are also up to date.
The owner accepts full liability for any loss or damage caused by their dog whilst being walked. The owner accepts full liability for any loss or damage whilst their pet is being cared for in their own home. Walkies With Simon is not held accountable for vet fees or third party claims whilst your pet is in our care.
Although Walkies With Simon hold’s public liability insurance, owners must ensure that their dog must have their own pet insurance as Walkies With Simon will not be held liable for any incident.
Owners are also required to disclose any health problems or antisocial behaviour such as excessive barking or aggression and advise of any training issues that their pet may have/need. Failure to supply this information may result in services being withdrawn/terminated.
We request that any dogs being walked must also be neutered/spayed unless in a group walk with other dogs from the same house.
Dogs will be walked on a lead unless written consent has previously been given, and then only at the discretion of the walker will they be allowed off the lead.
By agreeing to these terms and conditions, and using Walkies With Simon’s services you also agree that your pet’s photo and name may also be used on Walkies With Simon website and on social media. No other personal information will be used.
Dog walking/Doggy Days Out
Owners need to provide: Collar with name tag and owner details, lead and harness. The owner must also provide a muzzle (if required). The owners can also provide a dog coat if they wish their dog to wear them during cold and wet walks. If owners fail to supply a coat, Walkies With Simon will do their best to towel dry your dog but will not guarantee your dog to be fully dry or clean on return to your home.
Dogs will be given a towel dry before being transported home, if owners wish for their dog to have a further towel dry due to poor weather/muddy conditions, owners need to provide a suitable towel for use on returning from the walk.
Pet Home visit
If you choose to use the Walkies With Simon pet home visit, owners must provide enough food to cover the time period that the service is being used. If insufficient food is available, Walkies With Simon will purchase any food required and the owner will be invoiced for the food plus a £10 service charge.
Cancellation policy
Dog walking
For cancellations of 1 or 2 days walk(s), 24hrs notice must be given, otherwise a charge of £10 will be applied. Failure to notify of any cancellation will result in the cost of the full walk(s) being charged.
For cancellations of walks for more than a period of 3 days, 48hrs notice must be given before the first planned walk otherwise a charge of £20 will be applied. Failure to notify of any cancellation will result in the cost of the full walks being charged.
Doggy Days Out
3 days notice must be given to cancel a Doggy Days Out walk, otherwise the full charge for the service will be charged (£25).
Pet Home Visit
For cancellations of 1 or 2 days pet home visits, 24hrs notice must be given otherwise a charge of £8 will be charged. Failure to notify of any cancellation will result in full payment being charged.
For cancellation of more than 3 days of services 48hrs notice must be given otherwise a charge of £15 will be charged. Failure to notify of any cancellation will result in full payment being charged.
Payments/Invoices
Invoices will be issued after the bookings have been completed and payment can be made by cash, cheque or by bank transfer and must be made within 14 days on receipt of the invoice. Failure to pay by the due date may result in a late payment charge of £10 being applied, and a further charge thereafter of 50p per day will be added for each day the invoice remains unpaid. Failure to pay invoices within 14 days after the invoice due date may also result in any current bookings being cancelled with immediate effect and future services being refused.